100bet FAQ – Get Your Questions Answered Now

No. The policy of 100bet is one account per individual. Each CPF allows only one registration. Duplicate accounts detected by the system are automatically closed and balances are frozen during the compliance review. If you've forgotten your login details, use the password recovery option or contact support.

Not at the time of registration. To create your account and start betting, just complete the form and confirm your email. Document submission (KYC — ID or driver's license + proof of address) is required before withdrawals above R$ 500.00 or when the compliance system flags a need for additional verification. Having your documents ready in advance will speed things up when the time comes.

Log in to your account, click your profile icon, and go to "Settings". Under "Account Details" you can update your email, phone number, and password. To change your CPF or full name — details tied to your identity document — you will need to contact support at contato@100bet.world and complete the identity verification process. For security and compliance reasons, this information cannot be changed independently.

To permanently close your account, submit a permanent self-exclusion request by emailing contato@100bet.world or via the support chat. Before the closure is processed, any available Real Balance is refunded via Pix. Once permanent self-exclusion is in effect, the CPF registered to the account cannot be used to create a new account at 100bet. For temporary breaks, use the voluntary pause of 24 hours to 6 months in your Responsible Gaming.

No. The platform at 100bet is exclusively for users aged 18 and over. Registration requires a valid CPF, and your date of birth is verified against Federal Revenue records. Accounts identified as belonging to minors are closed immediately, with a refund issued to the legal guardian and authorities notified when required.

Log in to your account, go to the "Deposit" menu, and choose your payment method: Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, or TED bank transfer. The minimum deposit amount is R$ 30.00. For Pix, funds appear in your account within seconds. For boleto, within 2 hours after bank clearance. For debit cards, the credit is instant.

The 100bet accepts the following deposit methods, all 100% Brazilian: Pix (credited in seconds), boleto bancário (up to 2h after clearance), credit or debit card (major card brands), PicPay, Mercado Pago and TED bank transfer by banks including Nubank, Itaú, Bradesco, Banco do Brasil, and others. No international payment methods are accepted.

The minimum deposit at 100bet is R$ 30.00 per transaction. The maximum limit varies by method and your account's VIP level. For Pix, the default limit is R$ 50,000.00 per transaction and can be raised for Diamond users. Voluntary deposit limits (daily, weekly, or monthly) can be configured in the Responsible Gaming from the account settings.

Pix deposits are normally credited within seconds. If your balance hasn't appeared after 5 minutes, check whether the payment was actually debited from your bank account. If it was, save the proof of payment with the transaction ID (Pix transaction ID) and contact support via 24/7 live chat or at contato@100bet.world. The team will locate the transaction and manually credit the balance within up to 30 minutes of confirmation.

No. The 100bet does not charge any fees on deposits. The full amount you deposit is credited to your account. Any fees charged by your bank or card provider are the responsibility of that financial institution, not 100bet — and they generally do not apply to Pix and TED.

Log in to your account, go to "Withdraw", and enter the amount and the Pix key linked to the registered CPF holder. Processing takes up to 12 minutes for Pix. For TED withdrawals, the processing time is 1 business day. Withdrawals are available 24 hours a day, including weekends and holidays. The balance available for withdrawal is your Real Balance — Bonus Balance can only be withdrawn after the rollover requirement is met.

The minimum withdrawal amount via Pix at 100bet is R$ 20,00. There is no fixed maximum withdrawal limit — amounts above R$ 10,000.00 may require additional identity verification in accordance with anti-money laundering regulations. Identity verification (KYC) is mandatory before your first withdrawal above R$ 500.00.

Under normal circumstances, Pix withdrawals are processed in up to 12 minutes. If that window is exceeded, one of the following may apply: a pending KYC verification, a compliance review for larger withdrawal amounts, or a temporary issue with the Central Bank's Pix infrastructure. Contact support via live chat and provide your withdrawal request number — the team can check the status in real time and resolve it within the same conversation.

No. All withdrawals are made exclusively to a bank account or Pix key whose holder matches the same CPF registered at 100bet. This rule exists to protect you from fraud and to meet regulatory anti-money laundering requirements. Withdrawal attempts to third-party accounts are automatically blocked.

Yes, you can cancel a withdrawal request while it is still being processed (status "Pending"). Go to "Transaction History" in your account, find the pending withdrawal, and click "Cancel". If the withdrawal has already been processed and sent, it cannot be reversed. The 100bet does not encourage frequent withdrawal cancellations, as this pattern may be flagged by the responsible gambling system as a risk behavior.

The welcome bonus at 100bet is 100% on your first deposit, up to R$ 500.00. It is activated automatically on your first deposit of R$ 30.00 or more — no code or manual request needed. The bonus amount appears as Bonus Balance in your account and can be used on sports bets with minimum odds of 1.50. The rollover is 5x the bonus amount within 30 calendar days. Once the rollover is met, the balance converts to Real Balance and becomes available for withdrawal.

Rollover is the total betting volume required to convert Bonus Balance into Real Balance. At 100bet, the welcome bonus rollover is 5x the bonus amount received. Example: received R$ 200.00 in bonus → you need to wager R$ 1,000.00 (5x). Bets must be placed on events with minimum odds of 1.50. Combo bets count as long as every individual selection has odds of 1.50 or higher. You have 30 calendar days from bonus activation to complete the rollover.

The Real Balance is the money you have deposited, won through betting, or received after meeting a bonus rollover. It can be withdrawn at any time with no restrictions. The Bonus Balance comes from promotions and can only be used for betting — it cannot be withdrawn directly. Once the required rollover is completed within the allotted time, any remaining Bonus Balance converts into Real Balance. Both balances are displayed separately in your account interface for full transparency.

The 100bet keeps a regular promotions calendar for registered users: weekly reload bonuses for Brasileirão, boosted odds on selected Copa do Brasil and Libertadores matches, special promotions for major UFC and e-sports events, and weekly progressive cashback through the VIP Program. Go to 100bet.world/promocoes to see all currently active promotions.

After logging in, go to Sports Betting and select your sport and event. Click on the odds for the market you want to bet on — the selection will be added to the bet slip on the right side of the screen. Enter your stake and click "Confirm Bet". You can place single bets (one selection) or accumulator bets (multiple selections on a single slip). For live in-play betting, odds update in real time and cash out is available on major Brasileirão, Copa do Brasil, and Libertadores events.

Cash out lets you settle a bet before the final result, receiving a payout proportional to how the event is unfolding. If your bet is winning, cash out locks in a partial profit. If it's losing, you can cut your losses. To use it, go to "My Bets" during a live event, find your ticket, and click "Cash Out". The amount shown is calculated in real time based on current odds. Cash out is available on major matches from the Brasileirão, Copa do Brasil, Libertadores, and international tournaments.

If an event is canceled, postponed indefinitely, or not completed, the bet is declared void and the full staked amount is returned to the account's Real Balance. For accumulator bets, the canceled event's selection is removed from the slip — if the remaining selections win, the payout is calculated without that selection's odds. The refund process is automatic and takes up to 24 hours after the official result is declared.

Yes. The 100bet offers full coverage of e-sports, including CBLOL (League of Legends), CS2 Major, Valorant Champions, Free Fire Series Brasil, and other international tournaments. You can bet on Brazilian teams like LOUD, paiN Gaming, and FURIA with competitive odds, match result markets, individual maps/matches, and live betting during broadcasts.

The crash games are multiplier games — a plane (in Aviator), rocket (JetX), or spaceship (Spaceman) takes off with a multiplier starting from 1.00x and climbing. You place your bet before the flight and can cash out at any point before the "crash". If you cash out in time, your bet is multiplied by the value at that moment. If the plane crashes before you cash out, you lose your bet. The results are provably fair — publicly verifiable after each round via cryptographic hash. Bets from R$ 1.00.

Yes. The 100bet offers Live Casino tables with real dealers streamed in HD, including tables in Brazilian Portuguese. The catalog features Blackjack, Roulette, Baccarat, Live Poker, and game shows such as Crazy Time, Monopoly Live, and Deal or No Deal. Tables with bets starting from R$ 1.00 for entry-level tables, with higher limits available for VIP Program members.

The poker on 100bet offers Texas Hold'em and Omaha tables with buy-ins starting at R$ 5.00, plus tournaments with prize structures. You can play directly in your browser on mobile or desktop — no extra software needed. Cash game tables and tournaments at various buy-in levels are available throughout the day, with peak traffic Thursday through Sunday nights.

Immediately click the "That wasn't me — Secure my account" link in the alert email. This will end all active sessions and force a password reset. Then contact support via chat or at contato@100bet.world to investigate the unauthorized access. If there was any suspicious financial activity, the security team will initiate the reversal process. Always use strong, unique passwords to keep your account safe.

No. The 100bet never asks for your password, full banking details, or sensitive information via email, SMS, WhatsApp, or any outbound channel. Legitimate communications are sent only to your registered email address and will never ask you to share your password. If you receive a suspicious message, do not click any links and report it immediately to contato@100bet.world with the subject line "Phishing Attempt".

Personal data collected by 100bet are processed in compliance with Brazil's General Data Protection Law (LGPD — Law No. 13,709/2018). Your data is used solely to operate your account, process transactions, and meet legal obligations. Passwords are stored only as irreversible cryptographic hashes — not even platform staff can access the original value. For full details, visit the Privacy Policy.

Log in to your account, go to Settings → Responsible Gaming → Voluntary Break. Choose your period: 24 hours, 7 days, 30 days, 90 days, or 6 months. During the break, deposits and betting are blocked, but withdrawals from your Real Balance remain available and no marketing emails will be sent. The break takes effect immediately upon confirmation. To activate it without logging in, send a request to contato@100bet.world.

In Settings → Responsible Gambling → Deposit Limits, you can set a maximum deposit amount per day, week, or month. A limit reduction takes effect immediately. To increase a limit, a mandatory 7-day waiting period applies — a safeguard against impulsive decisions. This tool is free, available to all users, and can be adjusted at any time within these rules.

No. Permanent self-exclusion is final and irreversible. The registered CPF is permanently blocked from creating a new account at 100bet. Before the block takes effect, your available Real Balance is returned via Pix. If you need a temporary break, use the voluntary pause of up to 6 months. If you'd like support before making that decision, the responsible gambling is available 24/7 via chat or by email at contato@100bet.world.